Frequently Asked Questions


What if I want to cancel my order?
Send us an e-mail at

Can I add items to my previous order?
Yes. Just send us an e-mail at



What types of payment do you accept?
We accept payments from PayPal, BDO, GCash, LBC, Cebuana Lhuillier, and Palawan Express. Payments must be settled within 24 hours upon receiving your confirmation e-mail. Otherwise, your order will be automatically cancelled.

Do I need to have a PayPal account to use my credit card?
No. You can pay using your credit card even without a PayPal account through PayPal’s guest checkout page.

Are there any additional fees when I use my credit card?

I chose to pay through BDO, GCash, or money remittance. How can I send my proof of payment?
Please send a clear copy of the payment receipt via e-mail. We'll confirm and ship your order on the next business day.
Subject: Payment_YourOrderNumber

Can I pay via cash on delivery (COD)?
We currently only accept COD on our Shopee Store.



How do I track my order?
Once your order has been processed and shipped out, you will receive an e-mail from us with the tracking details of your order.

Where do you deliver to?
We deliver nationwide. 

How much is the shipping fee?
To Metro Manila:
₱80 - Regular Shipping
₱250 - Express Shipping (same day delivery)
To Provinces:
₱150 - Regular Shipping

How long do I have to wait for my package to arrive?
We ship on the next business day after payment has been settled. Please allow approximately 2-3 business days for orders to arrive within Metro Manila, and 3-7 business days to provinces. We are not responsible for any shipment delays caused by the courier. We also have Express Shipping for same day delivery to Metro Manila areas. 

When will I receive my package for Express Shipping?
Orders paid before 5pm will be sent out shortly. Orders paid after 5pm will be sent out the next day at 10am.


Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.

Can a gift card be used to pay for shipping? 
Yes. Gift cards are applied to the final order total which includes shipping.

Can gift cards be used in conjunction with a promo code?
Yes. Gift cards are a form of payment.

Can gift cards be reloaded?
No. You can't reload a gift card.

How can I check my balance?
You can contact us HERE or send us an e-mail at



What is Hermosa Rewards?
Hermosa Rewards is a FREE rewards program that lets you earn points on all your merchandise purchases and redeem those points for rewards.

How can I become a member? 
All you have to do is sign up for a Hermosa account to become a member.

How do I earn Hermosa Points? 
You earn 1 Hermosa Point for every ₱1 spent. You can also earn 200-250 Hermosa Points for each verified product review. 

Do Hermosa Points expire?
No. Hermosa Points do not expire, so go ahead and keep earning to get better rewards!

How can I use my Hermosa Points?
Simply click the Hermosa Rewards button on the bottom left of the page to redeem your reward.

What rewards can I redeem?
You can get a ₱150 off coupon for 7500 Hermosa Points, a ₱300 off coupon for 12000 Hermosa Points, and a ₱500 off coupon for 15000 Hermosa Points.



What are the requirements to refer a friend?
You need to have a Hermosa account to be able to enjoy the perks of referring your friends.

How can I refer a friend? 
Click the Hermosa Rewards button on the bottom left of the page to get your referral code.

What perks can I enjoy when I refer a friend? 
When you send your referral code to your friends, they will receive a ₱150 off coupon. Once they make a purchase, you will also receive a ₱150 off coupon.



Do you accept returns and/or exchanges?
Due to the nature of our products, returns and exchanges will not be accepted. We always ensure that your products are well-packed and protected before we release them.



What products can I pre-order?
You can pre-order any USA brand beauty product not listed on our website.

How do I pre-order a product?
You can find our pre-order form HERE.

How do I know the price of the item I want to pre-order?
You can contact us first to get a price quote or you can fill-out the pre-order form and we'll e-mail you the price.

Do you require a downpayment for pre-orders?
Yes. All pre-orders require a 50% downpayment in order to be processed.

When is the estimated time of arrival?
Lead time for pre-orders is 3-4 weeks.

How will I know if my pre-ordered items are here?
We will send you an e-mail once your pre-ordered items are here. Balance must be settled before we ship out your order.



How can my business be featured on Hermosa Beauty?
Send us an email at and we'll get in touch with you.